1. Fill out the „CitiDirect Activation/Configuration” application.

2. In addition, if the new user is to:

• - be entitled to authorize transactions; or
• - send transactions to the bank, while the company’s configuration scheme skips the authorization stage;

You should fill out the „Details of persons who submit payment orders on behalf of the Account Holder”.

3. After receiving a SafeWord card you have to send back the receipt report (delivered together with the device), which activates the user. Due to security considerations, the user is blocked when the device is being delivered. The activation process may be shortened by sending the report by fax.

The entire activation process for a new user (from submission of the applications by mail to receipt of the SafeWord card) may take 4 to 10 business days (it depends on the Polish Mail).

The documents should be filled out and send to the Bank to:
Zespół Obsługi Dokumentacji Rachunków Korporacyjnych
ul. Goleszowska 6. Bud. I p. 5
01-260 Warszawa

You need to fill out the „CitiDirect Activation/Configuration” application.

The document should be filled out and send to the Bank to:
Zespół Obsługi Dokumentacji Rachunków Korporacyjnych
ul. Goleszowska 6. Bud. I p. 5
01-260 Warszawa

You need to fill out the „CitiDirect Activation/Configuration” application.

If there are more accounts to add, you need to fill out the “CitiDirect – Account List” attachment to the „CitiDirect Activation/Configuration” application.

The documents should be filled out and sent to the Bank to:
Zespół Obsługi Dokumentacji Rachunków Korporacyjnych
ul. Goleszowska 6. Bud. I p. 5
01-260 Warszawa

You need to fill out the „CitiDirect Activation/Configuration” application, including columns: “Delete entitlements/Delete user”.

The documents should be filled out and sent to the Bank to:
Zespół Obsługi Dokumentacji Rachunków Korporacyjnych
ul. Goleszowska 6. Bud. I p. 5
01-260 Warszawa

In case of emergency, if you need to block a user immediately, please contact CitiDirect Helpdesk (tel. 0 801-343-978 or +48 (22) 690-15-21), Monday to Friday, 8:00 a.m. – 5:00 a.m.

If the card is damaged or fails to work correctly, fill out the application „SafeWord Card Replacement/PIN Code Duplicate to SafeWord Card” .

The document should be filled out and sent to the Bank to:
Zespół Obsługi Dokumentacji Rachunków Korporacyjnych
ul. Goleszowska 6. Bud. I p. 5
01-260 Warszawa

You need to fill out the „CitiDirect – File Download/Upload Module Configuration” application.

The documents should be filled out and sent to the Bank to:
Zespół Obsługi Dokumentacji Rachunków Korporacyjnych
ul. Goleszowska 6. Bud. I p. 5
01-260 Warszawa

To configure the automated report and file delivery function, you need to contact CitiDirect Helpdesk (tel. 0 801-343-978 or +48 (22) 690-15-21), Monday to Friday, 8:00 a.m. – 5:00 p.m.

To activate this service, any X.509 v. 3 certificate is required.

Such certificates are issued, for example, by VeriSign or Thawte. A certificate may be obtained free of charge from Comodo.

The Bank is not responsible for any outcomes of use of those certificates.

In order to activate Notifications, you need to fill out the „CitiDirect – Event Notifications” application.

The document should be filled out and sent to the Bank to:
Zespół Obsługi Dokumentacji Rachunków Korporacyjnych
ul. Goleszowska 6. Bud. I p. 5
01-260 Warszawa

For more information, please contact CitiDirect Helpdesk (tel. 0 801-343-978 or +48 (22) 690-15-21), Monday to Friday, 8:00 a.m. – 5:00 p.m.