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CitiDirect – Technical Requirements

Operating system Windows Vista
Windows 7
Windows 8
Windows 10
Apple® Mac OS version 10.5 or higher
Internet browser Internet Explorer 9.0 (Windows Vista)
Internet Explorer 11.0 (Windows 7 / Windows 8 / Windows 10)
Safari: version 4.0.5 and higher

Using other browsers may result in problems with correct functioning of CitiDirect.
Java software CitiDirect supports the following versions of Java:
  • Java 6 (updates 27 - 45)
  • Java 7 (up to update 80) [Note: updates 21, 23 and 25 may alert the User that CitiDirect is not secure. Please rest assured that CitiDirect is secure and Users can ignore this alert.]
  • Java 8 (up to update 92)
Adobe Reader Version 9.0 or higher
Network and Internet access
  • open ports: http (80) and https (443)
  • Java and Active X applets from the following addresses must not be scanned, blocked and cached: https://portal.citidirect.com
  • TLS 1.2 protocol must be enabled in settings of internet browser and Java

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