CitiDirect - Help - Payment Export

I cannot find “Export” and “Export Profile” in the CitiDirect main menu. What can I do?

Please contact CitiDirect Helpdesk (tel. 0 801-343-978 or +48 (22) 690-15-21), Monday to Friday, 8:00 a.m. – 5:00 p.m.

After clicking on “Export Profile”, an empty window shows up, with no elements.

Uninstall the existing version of Java and install Java version 6 update 16.

How can I turn off authorization of changes in export profiles?

Please contact CitiDirect Helpdesk (tel. 0 801-343-978 or +48 (22) 690-15-21), Monday to Friday, 8:00 a.m. – 5:00 p.m.

How can I generate a file that will always include transactions in MT940 format that were executed on the previous business day?

You just need to go to an export profile and enter values from -1 to -1 in “Date Range Type” and make sure that the “Business Days” box is checked.

How can I check if a program is certified to work with CitiDirect?

To view the list of certified programs, visit:

Training materials.

We recommend you to read the “Export” manual for CitiDirect. (Link to manual – “Export”).