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Inquiries and Reports

I cannot find reports in the CitiDirect main menu. What can I do?   

Please contact CitiDirect Helpdesk (tel. 0 801-343-978 or +48 (22) 690-15-21), Monday to Friday, 8:00 a.m. – 5:00 p.m.

How can I create a new report or edit an existing one?   

Reports, and procedures to use them, are discussed in detail in this manual (link to manual – Inquiries and Reports).

You should also view this presentation:

I cannot edit reports. When I click on Criteria no new field is shown.   

Uninstall the existing version of Java and install Java version 6 update 16.

I cannot print reports. When I click the print icon, the computer does not respond.   

CitiDirect does not control printers. You should check if the printer is correctly installed in the system and if you can print from other applications, e.g. notes.

What is the time span for generating reports in CitiDirect?   

Information in Reports is available for 3 months backwards (max.) from today.

Training materials.   

We recommend you to read the manuals and view the presentations that show how to handle reports in CitiDirect.

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