09.04.2015
Important! We are sending e-mail notifications to inform you about the processing status of your CitiDirect forms!
Please note that from beginning of 2015 we are informing the Clients about the processing status of their Electronic Banking forms.
How does it work?
- The Client submits EB forms
- The Bank confirms receipt of the EB forms with an e-mail from the *EM PL Status Citidirect (status.citidirect@citi.com) address
- The Bank notifies the Client about respective stages of implementation in an individual password protected e-mail with reference numbers and the forms in PDF format
IMPORTANT:
- The password should be generated in line with instructions from the e-mail titled: CITIDIRECT FORM IMPLEMENTATION STATUS UPDATE, within 72 hours from receiving it.
- Recipient of the e-mails is a person authorised to contact the Bank or a person authorized to confirm payment instructions.
In case of questions, please contact EB HelpDesk +48 (22) 690 15 21
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